Official Habbo Merch is here!

👾 The 2000s, but wearable

A permanent range of Habbo Merch. It's arrived 👀 Check it all out here.

👕 Wear it IRL and in the Hotel

A piece of that era is back – lobby lights, looping music, late-night rooms. Every clothing item comes with a voucher code for a digital, Collectible version for use in Habbo.

📖 Before you buy

Please read the FAQs at the end of this article, the returns policy, and size guides on each product’s page carefully. The shop and customer support are currently English-only.

Shop at shop.habbo.com.

🚀 The start of something bigger

This is a soft launch of our new Habbo Merch Store – the beginning, not the destination.

As a result, we won't be promoting this widely across our marketing and social media channels, and we ask for your patience as we work through any teething issues.

We aim to add new products, languages, payment options, shipping destinations, and expanded support as the shop grows.

❓ Frequently asked questions

ℹ️ Please note: The Habbo Merch Store and all customer support is currently available in English only. We're unable to respond to queries submitted in other languages at this time, but we hope to add multilingual support as the store grows. Thank you for your understanding.

If we don't ship to your country yet

Q: Why can't I buy merch in my country?

A: We're starting with the EU, the US, and Canada. Selling physical goods into a country means registering for that country's sales tax, handling its customs rules, and meeting its consumer protection law correctly, and we can only set that up in a few markets at a time. It's a limit on what we can currently operate, not a decision about who we want to sell to. Latin America is a huge part of the Habbo community and it's one of the first places we want to open up when we’re able to!

Q: Will these items still be available when my country opens?

A: Yes. This range isn't limited edition – it's ongoing, so the items on sale now are the items you'll be able to buy when we can ship to you. If we release limited edition drops later, we'll be clear about that.

Q: When will you open more countries?

A: We can't give dates yet – this soft launch is partly how we find out what opening a new merch store actually takes. What we can commit to is announcing it on Habbo and our social channels the moment a new country goes live, so you don't have to keep checking the shop 🤝

Q: Can I get the digital Collectible without buying the physical item?

A: Not at the moment. The digital version exists as a companion to the physical item – it's proof you own the real thing rather than a separate product, which is why it's tied to the shop. We know that's frustrating if we can't ship to you yet, and it's part of why opening up more countries matters to us.

General Information & Support

Q: How do I contact support?

A: All customer service queries must be submitted via the contact form on the Habbo Merch Store website, in English.

Q: Why are you taking so long to reply to my request?

A: We are a small team, so it may take some time for us to get to your request. If you’ve submitted the right details and your request is in English, we will respond. Thanks in advance for being patient.

Q: Are these limited editions?

A: The current merch range is not limited edition – these items are available to buy from the Habbo Merch Store on an ongoing basis. However, as part of our plans to grow the store, we do intend to introduce limited edition drops in the future.

Q: How can I stay updated on future merch drops, or when you open the store to new locations?

A: Follow Habbo on X, Instagram, and TikTok and keep an eye on announcements for upcoming collections, collaborations, shipping destinations, and limited releases.

About the Shop

Q: What is the Habbo Merch Store, and why is it a soft launch?

A: The Habbo Merch Store is our brand new official merch store – and this is its first outing! We're launching in soft launch mode, which means we're starting small and deliberately, so we can make sure everything runs smoothly before we grow.

Based on how this launch goes, we plan to expand the store over time – adding new products (hopefully including limited edition drops), new shipping destinations, and more payment options.

Q: What language is the store available in?

A: The store is currently available in English only. Customer service queries can only be handled in English at this time. We're hoping to add support for other languages as the store grows.

Q: Why are there so few payment methods available?

A: Because this is a soft launch, depending on where you’re based, we've started with what may be a limited set of payment options. Expanding our payment options is a priority as the shop grows, and we'll be adding more as soon as we're able to.

Shipping & Delivery

Q: I have a customer service query about the shipping and delivery of my PHYSICAL merch items.

A: All customer service queries must be submitted in English via the contact form. Please fill in all fields and be as specific as possible.

Q: When will my order ship?

A: Orders are produced by Printful within 3-7 business days, then shipped. Delivery times depend on your location and shipping method chosen at checkout. During large campaigns, holidays, or limited drops, production may take a little longer.

Q: Which countries do you ship to?

A: We ship to selected regions during our soft launch – the EU, USA, and Canada. Opening up a new country means making sure shipping, taxes, and customs all work properly there, so we're starting with a smaller list we can fully support and adding more carefully as we're ready. If your country's available, you'll be able to check out; if not, we hope to add it as we expand. Shipping times and costs vary by location.

Q: Will I receive tracking information?

A: Yes! Once your order has shipped, you’ll receive a confirmation email with tracking details.

Q: Why is it so expensive to ship products listed at shop.habbo.com to my country?

A: The items are mainly manufactured in North America and European locations. While Printful does have other manufacturing bases around the world, item availability differs between locations.

Q: Will I be charged customs or import fees?

A: Depending on your country and what you're ordering, sales tax may already be included in the total you see at checkout – or it may instead be collected later, together with any customs duty, when your order arrives. Any customs duty or handling fees charged by your country's customs authority or courier aren't included in your order total or shipping cost, and are the customer's responsibility. We're not able to predict the exact amount, since it's set by your local customs authority – if you'd like to know in advance, we'd recommend checking with your country's customs office. If a package is refused or left unclaimed at customs, it will be returned to us or destroyed, and we're unable to refund the order or shipping cost in that case.

Changes, Returns & Sizing

Q: What size should I order?

A: Each product page in the Habbo Merch Store includes a size guide with measurements – please check it carefully before ordering.

Q: Can I return or exchange my order?

A: We don't offer a discretionary cancellation or return option in any country, but your cancellation and return rights are set by your local consumer protection laws – if you're in the EU/EEA, you have 14 days to let us know you'd like to return your item.

If your order arrives damaged, faulty, or incorrect, you're entitled to a free replacement or refund, just contact us within 30 days of receiving it. See our Returns & Refunds Policy for full details.

Digital Merch & Voucher Codes

Q: Which items come with digital versions?

A: Only the clothing: hoodies, T-Shirts, and the cap. You will not be sent voucher codes for the stickers or mug.

Q: How do I claim the digital version of my clothing?

A: 30 days after your order is completed, you will receive an email from Habbo with a voucher code for every item you purchased. This voucher code can be redeemed on the Collectibles website for a digital version of your merch item. You will need a MetaMask wallet to use the website, and after redeeming the item(s) you will need to connect your MetaMask wallet to Habbo to use it. Check this guide to see how you can redeem your voucher codes.

Q: Why do I only get my voucher code 30 days after the order is completed?

A: This is required as part of our order verification process.

Q: How long are the voucher codes redeemable for?

A: 365 days after the day the codes are sent to you.

Q: What do I do if I don’t receive my voucher code for the DIGITAL version of the merch item I order?

A: You must contact us via the contact form in English, making sure to provide all requested details – name, email address, and order number.